Your information,
handled with care.

Information we collect

When you request an estimate or contact us, we may collect your name, email address, phone number, ZIP code or address, requested service, and the details and photos you choose to provide about your home, furnishings, or scheduling needs. We may also maintain service, estimate, payment-status, and communication records after you become a customer.

If you have signed up for our email list, we hold your email address and, if you chose to provide them, your first name and ZIP code. We also record when and where you signed up and your IP address as a record of your consent.

Please do not submit payment-card numbers, medical information, or other sensitive information through our website forms.

How we use information

We use information to respond to requests, prepare estimates, schedule and perform services, maintain customer and service records, communicate about an active request or appointment, protect our website from misuse, and improve our operations. We do not sell personal information or share it for cross-context behavioral advertising.

Emails from Avelo

When you ask us to email you an estimate from our price estimator, we send it to you and keep a record of it, with the pieces you chose, so we can help if you get in touch. If you have signed up for our email list, we may also email you a reminder about an estimate you asked us to email, and occasional offers and care tips. We only send these marketing emails to people who have signed up for them.

Every marketing email includes a link to unsubscribe, and you can also email info@avelocleaning.com to be removed. Unsubscribing stops marketing emails; we may still contact you about an estimate or appointment you request. We use an email marketing service (Klaviyo) to send these emails, and it may use standard open and click tracking so we can tell which messages are useful.

How information is stored and shared

Website requests are transmitted to our secure business tools, including Google Workspace, Google Sheets, and Google Apps Script, where Avelo maintains its lead and service records. Photos you upload with a request are stored with that request in Google Drive and used only to assess the work and prepare your estimate. We may also use service providers for website hosting, security, communications, email delivery and email marketing, scheduling, and payment processing. Those providers may process information only as needed to provide their services to us.

We do not store payment-card details in our website forms or customer spreadsheet.

Retention

We retain prospective-client information for up to 18 months after our last meaningful interaction, unless we need it longer for an active request, customer relationship, legal obligation, dispute, or legitimate business record. Customer service and payment records may be retained longer when reasonably necessary for operations, tax, or legal purposes.

Your choices and requests

You may ask us to access, correct, or delete personal information we hold about you, subject to applicable law and legitimate recordkeeping needs. To make a request, email info@avelocleaning.com. We may ask for information needed to verify your request before acting on it.

Cookies and tracking

Our website uses essential technical information needed to operate and secure the site. We also use Google Analytics, which sets cookies to help us understand how visitors find and use the site, such as which pages are viewed. Google Analytics data is used only to improve our website; we do not use it for advertising.

Our reviews section shows public Google reviews of Avelo Cleaning, loaded through Google’s Places service; Google’s own privacy policy applies to that data.

You can decline analytics cookies in the notice shown on your first visit, or change your choice at any time: Cookie settings. We also store a few preferences in your browser, such as your cookie choice, whether you’ve already seen or used our first-cleaning offer (so we don’t show it again), and the email address you last gave us (so our forms can fill it in for you). These stay on your device and aren’t used for tracking; clearing your browser’s site data removes them. We do not currently use third-party advertising pixels or cross-site behavioral advertising cookies. We do not respond to browser “Do Not Track” signals because no consistent industry standard exists for interpreting them.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online system is completely secure, so we cannot guarantee absolute security.

Children

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy as our practices or legal obligations change. The effective date above will show when it was last updated.

Contact us

For questions about this policy or our privacy practices, contact Avelo Cleaning at info@avelocleaning.com or (310) 943-1046.