Process & FAQ
Upholstery cleaning questions, answered straight.
Drying times, cleaning codes, pet accidents and what a visit actually looks like. If your question isn’t here, text it to us.
What a visit looks like
Assess, test, clean, reset.
- 01
Assess the piece
Fiber, cleaning code, condition and the spots that need the most attention.
- 02
Test and prepare
A hidden-spot test, the floor protected, the final price confirmed with you.
- 03
Clean in controlled passes
Pre-treatment, then extraction matched to the fabric, without rushing.
- 04
Check and reset
A final review, the room put back, drying steps and a photo record.

Price & booking
How much does it cost to get a couch professionally cleaned?
A three-seat sofa is $99–199, a loveseat $139–199 and a sectional $149–399. Size, fabric, stains and pet accidents move the price within those ranges. See every price.
How is my final price set?
You get a range from photos before we visit. The final price is confirmed on site before work begins, based on size, fabric, condition, treatment needs and access.
Is there a minimum?
Yes, visits start at $199. If one piece comes in under that, adding a chair or pillows while we’re there is usually the best value.
What if I need to cancel or reschedule?
Free with at least 24 hours’ notice. After that a $50 late-cancellation fee may apply; we waive it once for a genuine emergency.
Drying & aftercare
How long does a couch take to dry after cleaning?
Most fabrics are dry to the touch within a few hours. Thick cushions, natural fibers and humid days can stretch that to the next morning. We extract as much water as the fabric allows and leave drying steps for your piece.
Why do some couches smell musty after cleaning?
Usually too much water left in the padding, or urine that was only treated on the surface. A faint clean scent that fades within an hour is normal; a musty smell is not, so tell us if you notice one.
How often should I have my couch cleaned?
Fabric makers generally suggest every 12–24 months. With kids, pets or light fabric, once a year keeps soil from setting in.
Stains & odors
Will the stain come back after it dries?
It can. Most of a spill sits below the fabric, and cleaning re-wets it, so it can wick back up as the piece dries. Thorough extraction and drying prevent most of this. If a stain does reappear within seven days, we’ll come back and treat it free; that’s part of the Avelo Cleaning Promise.
What if something spills right after you clean?
If anything spills on a piece we cleaned, or a spot comes back, within seven days of your cleaning, we’ll come back and treat it free of charge. That’s the Avelo Cleaning Promise, and it covers every piece on your service record.
Can you get dog or cat urine out of a couch?
Often. Urine soaks into the cushion, so we treat the source rather than the surface. Heavily soaked inserts sometimes can’t be saved; we’ll say so before you pay for a cleaning that won’t fix it.
Can every stain be removed?
No one can honestly promise that. Many pieces improve dramatically; old water marks, dye transfer and sun fading may not fully recover. You’ll hear our honest read before we start.
Fabric safety
What do the cleaning codes W, S, W/S and X mean?
W: water-based cleaning is fine. S: solvent only, since water can leave rings. W/S: either, tested first. X: vacuum only. More on delicate fabrics.
Can cleaning shrink my couch or make the color bleed?
With the wrong method, yes: rayon blends can shrink, some dyes bleed, and linen can brown. That’s why we test a hidden spot first and stop if the test shows a problem.
Is it safe for kids and pets?
Yes. Products are diluted correctly and rinsed out rather than left in the fabric. Keep kids and pets off the piece until it’s dry.
Can you clean an RH Cloud or other slipcovered sofa?
Often, but check the tag first: many slipcovers are linen marked dry clean only and can shrink if washed. Send us a photo and we’ll tell you the safest option for yours.
The visit
Are you insured?
Yes. Avelo Cleaning is fully insured for the in-home upholstery care we provide.
What should I do before you arrive?
Clear small items off and around the piece. We’ll confirm parking, access and anything item-specific when we book.
Who will come to my home?
Aiden and Derrick, the two founders. We do every job ourselves.